Frequently Asked Questions

Q: Do I have to place a minimum number of accounts to become a customer of

A: Although most collection companies do have a minimum, CYB will assist virtually all businesses of all sizes. We therefore do not require that you place a minimum number of accounts to become our customer.

Q: Is there a minimum dollar balance per account in order to use

A: Although most collection companies do not accept balances below $250, for your convenience CYB will accept any account with an outstanding balance of over fifty dollars.

Q: Can I place a debt that is owed to me personally?

A: CYB is exclusively a business-to-business website. We will only accept accounts that are owed to a business. Debtors owing delinquent accounts to a business can be consumers and/or businesses.

Q: What is the difference between a consumer debt and a commercial debt?

A: A consumer debt is money owed by an individual person to a business. A commercial debt is money owed by one business to another business.

Q: Does provide collection services to the healthcare field?

A: Yes. CYB provides debt collection services to the entire range of healthcare providers - from single practitioners to major institutions (hospitals) requiring major delinquent account management and cash-flow assistance.

Q: Are there any up-front fees required to start an account with

A: CYB collects none of the usual "up-front" fees such as registration, retainer or other fees associated with a traditional collection company. The only time you pay a fee is when we collect your accounts.

Q: What is the actual fee charged when an account is collected?

A: The fee will vary depending upon whether an account is a commercial debt or a consumer debt, and whether the account is a primary or a secondary placement. Please go to Fees & Terms for the details regarding CYB's rates.

Q: What is the difference between a primary placement and a secondary placement?

A: A primary placement is an account that has never been placed with another collection company or collection attorney. A secondary placement is an account that another collection company or collection attorney has previously tried to collect.

Q: What happens when one of the accounts I submitted to makes payment directly to my business and bypasses you?

A: It is important to notify us promptly as to the amount of the payment. The only time that a collection becomes illegal is when an account has been paid and the collection company continues to pursue the individual or company for money.

Q: How often can I get updates on the status of the accounts I have placed with

A: One of the advantages of using our online service is that you will have access to the status of your accounts 24 hours a day, 7 days a week. You can request status updates as often as you wish.

Q: How long does it take to collect an account?

A: No one can give you a specific time frame in which your accounts will be collected. Some accounts will be collected very soon after placement; others may take months to collect. The average collection time is usually about 4 to 5 months from the day of placement.

Q: If can't collect my account through the regular collection process, will you litigate on my behalf?

A: CYB has a staff of collection attorneys that will sue any account that they judge to be collectable through the court system. For more details, go to If a Lawsuit is Necessary.

Q: What is your recovery rate and what percentage can I expect to get back?

A: Recovery rates vary depending on a number of variables:

  1. The most important factor is the age of the debt when you place it with a collection company. The older an account is, the harder it is to collect. The American Collectors Association states that receivables generally depreciate at the average rate of 10% per month.
  2. The geographic location of the delinquent account is another factor. Some neighborhoods have a higher recovery rate than others due to various economic factors.
  3. It is often easier to collect from a business than it is from an individual, although CYB has a record of outstanding success in collection of both commercial and consumer debts.
  4. How diligent you are in your own collection efforts will have an effect on the rate of recovery by an agency. Our rate of recovery for you will be affected negatively if you have already aggressively pursued the account on your own. The exact opposite holds true as well. If you are short-staffed or, for any reason, have not placed a lot of effort into the collection of your delinquent accounts, and are able to place them with CYB early, the recovery rate will usually be higher.
  5. The size of the individual debt owed also plays a role in the average recovery rate. Many debtors have a perception that small balances are usually not worthy of litigation and they will tend to ignore those amounts. The opposite is also true. If a bill is large, it is more likely that the debtor's fear of being sued will motivate them to make payment.

Q: Is there any additional cost to me if an account has to go to litigation?

A: CYB will never litigate an account without your prior consent. Once you authorize us to begin litigation, we will commence the action against the delinquent account. All litigated accounts are billed at a fee of 50% of the amount recovered plus court disbursement costs. Court disbursements are the fees charged by the process-server to serve the summons and complaint. A fee is also charged by the court to purchase an index / document number. Currently, the disbursement fees do not exceed $600.00.

Q: Do you sue on any account you can't collect through simple collection means?

A: No, the CYB staff will review an account prior to asking you for your authorization to sue. Dollar balance and location of assets play a role in the decision. For example, if a person already had five judgments against him/her, we would probably not recommend this person be sued. If a person has assets, such as a home or auto, and is gainfully employed, we would probably request your authorization to sue.

Q: At what point does an account become "uncollectable?"

A: Once our collection staff has exhausted all efforts and a supervisor has reviewed the account and agreed with the collection personnel, we would then notify you as to why we have determined that the account is not collectable. This usually does not happen for at least four months, but in most cases you would be notified at about eight months following placement.

Q: How does collect my delinquent accounts?

A: This is very difficult to answer in whole, since many factors requiring ongoing expert evaluation are involved, but our basic method includes a proven series of hard copy collection letters, e-mail collection letters as well as phone calls.

Q: Does CYB locate individuals or businesses who have relocated with no forwarding address?

A: Yes, CYB makes use of all of the latest technology in order to locate bad addresses.

Do you have any questions that have not been answered?
Contact us at or use our contact form.